Last updated: 16-11-2024
Thank you for your purchase! We strive to provide high-quality digital products and appreciate your understanding of our refund policy. Please read carefully:
Eligibility for Refunds
Refunds are available only under the following conditions:
- Request Window: Refunds are only available if requested within 7 days of purchase.
- Refund requests must be submitted at least 24 hours after purchase and within 7 days of the purchase date.
- Non-Delivery of Product: If you did not receive access to the product due to an issue on our end (e.g., email delivery failure or download issues).
- Conditions: Refunds are not provided due to dissatisfaction with the product or if you simply decide you do not wish to use it. Please ensure you review product descriptions and specifications thoroughly before purchasing.
- Refunds are only available for digital products that have not been downloaded, accessed, or otherwise used. Once downloaded or accessed, the purchase is considered final.
How to Request a Refund
- Contact Us: Email our customer support team at support@theuniversecompany.in with the subject line “Refund Request.”
- Include Required Details: In your email, include your order number, purchase date, and reason for the refund request.
Refund Processing
- Review Period: We will respond within 3-5 business days of receiving your request. Approved refunds will be processed within this time frame, and you will receive an email notification.
- Refund Method: Refunds are issued back to the original payment method. Please allow 5-20 business days for the refund to reflect in your account.
Exclusions
- Downloaded/Accessed Products: Any product that has been downloaded or accessed is ineligible for a refund.
- Promotional or Discounted Items: Refunds are not applicable on promotional or discounted items.
Right to Deny Refund Requests
- “The Universe Company” reserves the right to deny any refund request if it does not meet the criteria outlined in this policy. All refund determinations are final.
Contact Us
For any questions or concerns regarding this policy, please reach out to our customer support team at support@theuniversecompany.com
Thank you for your understanding!